Web Development, UI/UX Design, Digital Solutions
Médecins Sans Frontières (MSF), also known as Doctors Without Borders, is an international, independent medical humanitarian organization that delivers emergency aid to people affected by armed conflict, epidemics, natural disasters, and exclusion from healthcare. MSF South Asia operates in India and neighboring countries, providing critical medical assistance to those in need. medecinssansfrontieres.ca+10donate.msfsouthasia.org+10msfsouthasia.org+10
Outdated Donation Interface: The existing donation page lacked a user-friendly interface, leading to a suboptimal donor experience.
Payment Integration Issues: The previous system had limitations in processing payments efficiently and securely.
CRM Integration Gaps: There was a need for seamless integration between the donation platform and MSF's Salesforce CRM to manage donor information effectively.
Modern UI/UX Redesign: We overhauled the donation page with a clean, intuitive design, making it easier for donors to navigate and contribute.
Razorpay Integration: Implemented Razorpay as the payment gateway to ensure secure and efficient transaction processing.
Salesforce CRM Integration: Developed a robust integration with Salesforce to automatically capture and manage donor data, enhancing communication and relationship management.
Optimized for various devices, ensuring accessibility for all users.
Enabled one-time and recurring donations with customizable amounts.
Leveraged Razorpay's secure infrastructure to protect donor information.
Ensured donor information is instantly updated in Salesforce for timely follow-ups and acknowledgments.
Automated issuance of tax receipts compliant with local regulations.
The revamped donation page has significantly improved user engagement and streamlined the donation process, leading to increased contributions and better donor relationship management.