VueJS, Laravel, UI/UX Design
MEIDE.SG is a Singapore-based platform offering a range of home services, including cleaning, babysitting, and more. Their mission is to provide reliable and affordable services to households across Singapore, ensuring customer satisfaction and convenience.
Manual Scheduling and Assignment: MEIDE.SG managed service bookings and staff assignments manually, leading to inefficiencies and errors.
Lack of Centralized Data: Customer information, service records, and billing details were scattered across different systems, making data retrieval and analysis challenging.
Inefficient Billing Processes: The absence of an integrated billing system resulted in delays and inaccuracies in invoicing clients.
Custom CRM Development: We developed a tailored CRM system using Laravel for the backend and Vue.js for the frontend, providing a robust and scalable solution.
Integrated Scheduling Module: Implemented a dynamic scheduling feature that allows for real-time assignment of cleaners and babysitters based on availability and location.
Automated Billing System: Introduced an automated invoicing module that generates and sends invoices to clients, streamlining the payment process.
Comprehensive profiles for clients and service providers, including contact details, service history, and preferences.
Interactive calendar interface for booking and managing appointments, with real-time updates and notifications.
Automated generation of invoices, payment tracking, and financial reporting tools.
Visual representation of key metrics such as service frequency, revenue, and customer satisfaction scores.
Mobile-friendly interface ensuring accessibility across various devices for both staff and clients.
The implementation of the custom CRM system has significantly enhanced MEIDE.SG's operational efficiency, reduced manual errors, and improved overall customer satisfaction.